Terms of Use

These terms are an agreement between you and Lim Yi Qi ("DeepBite", "we"). By using the site, ticking the box when you create an account, placing an order, publishing a listing, posting a shift or applying for one, you agree to them. If you don't agree, please don't use DeepBite. If you act for a clinic or company, you confirm you have authority to bind it, and "you" includes it.

DeepBite provides software that lets registered dental professionals and suppliers find each other, talk and arrange deals. We are not a party to any sale, service or engagement made through it, and we are not anyone's agent, broker, employer, distributor, retailer, importer, insurer, escrow agent, bank, or professional adviser.

We don't hold title to goods and never take possession of them. We don't set prices. We don't check that any listing is accurate, lawful or fit for use, unless a page says a specific check was made, and then only that check. All discretion and responsibility for deciding to buy, sell, hire or work rests with you and the other member.

Accounts are for dentists on the Malaysian or Singaporean register and for suppliers and service providers with an SSM or ACRA registration. Some content is for healthcare professionals and licensed establishments only, and you must not tell us you are one if you aren't, or pass that content to the general public. You must keep your login private and your details accurate.

A tick means the member passed the checks below on the day they ran, by machine, with no person reviewing them. It isn't an endorsement, a licence, a check of identity, or a statement that the member is honest, solvent, competent, or still registered.

• Everyone: the email address is confirmed by a six-digit code sent to it, and the professional declaration is ticked. Where we send codes to numbers, the WhatsApp number is confirmed the same way; until then it is recorded and shown as not confirmed.
• Malaysian dentists: we compare the number and name given with what the public MHPS register returned at that moment, and when both match the account is verified straight away. The register can be wrong, out of date or unavailable.
• Singaporean dentists and all suppliers: we check that the SDC, SSM or ACRA number has the right shape and record it as entered. We don't search those registers. A supplier may give a medical device establishment licence (MDA) or dealer's licence (HSA) number; it is shown on their card as they entered it, and we don't confirm it.
• We never ask for an identity card or passport. What we collect is listed in the Privacy Notice. A seller's payouts go through Stripe, which runs its own checks under its own terms.
• We may override a check, refuse or suspend an account at any time (see below). A check can be wrong, and someone may deceive us. Do your own checks if the deal matters to you.

Members appear under a pseudonym by default, and we design pages not to display your name, clinic or registration details to other members. This reduces exposure. It doesn't make you untraceable, and we can't assure it. You may be identifiable from a delivery address, a parcel label, a collection arrangement, what you or others say in chat, listing details or photos, your location, or your pattern of trading. We hold your real details, and we may disclose them where the law or an authority requires it, or where we reasonably consider it necessary to deal with fraud, safety or a legal claim (see the Privacy Notice). Locum posts and clinic profiles aren't anonymous.

You are the seller of record and solely responsible for your goods, your listing and your deal. You confirm that:

• what you list is yours to sell, accurately described, and lawful to sell to the buyer, including any lot, expiry, condition, seal status, price, usual price and evidence you give;
• you hold every registration, licence and permission needed, and you meet your obligations under the Medical Device Act 2012, Malaysia's Code of Advertisement, Singapore's Health Products Act, tax rules and anything else that applies to you;
• storage, handling and packing have been appropriate, and you'll pack and hand over on time.

Suggested prices, guide bands and tools such as the shelf check are rules of thumb, not valuations or a forecast that anything will sell. Payout timing depends on Stripe, banks, your connected account and any dispute.

You decide whether a product is suitable, lawful and safe for your use. Read the listing, ask questions, check the lot, expiry, condition and registration yourself when it arrives, and don't use anything you're unsure of. Listings aren't medical or clinical advice, and neither we nor our pages recommend any device. Surplus, near-expiry and used goods carry risks new stock may not, and may have no manufacturer warranty. Training-only stock must never be used on patients.

Savings and "usual price" figures come from sellers. We ask for the basis but don't verify it. Quantities and dates are what the seller entered.

Payments are processed by Stripe under Stripe's own terms. We don't see your full card details. The process is designed so that a buyer's payment stays on the platform's Stripe balance while an order runs, and we instruct a transfer to the seller or a refund to the buyer according to these steps:

• Seller ship-by: 3 days, or 7 for used equipment. If it isn't marked as handed over by then, the order is set to be cancelled and refunded.
• Buyer check window: 2 days after the buyer confirms delivery, or 7 for used equipment, after which payment is set to be released unless an issue has been raised.
• If nobody confirms delivery, payment is set to be released 14 days after handover unless an issue has been raised.

This is an automated process, not escrow, insurance, a guarantee of delivery or a promise of any outcome. It may be delayed, fail or be reversed by errors, outages, Stripe, banks, chargebacks, regulators or account problems. Refunds come from funds not yet released, where they're available. Once released, money goes to the seller, and we have no obligation to recover it or to pay it from our own funds. Times shown on the site are targets, and we may change them for future orders.

A buyer can raise an issue during the window, for example non-delivery, the wrong item, a lot or expiry that doesn't match, or goods materially different from the listing. A change of mind doesn't qualify, and short-dated stock is final sale after the check window. The seller has 72 hours to respond, and silence may be treated as accepting the claim. Otherwise we aim to look at contested cases within 5 working days.

Any decision we make is an administrative decision about where held funds go, made at our sole discretion on whatever the parties gave us. We don't inspect goods, aren't an arbitrator, and our decision doesn't decide your legal rights against each other. We may decline to decide. You remain free to pursue the other party directly, at your own cost, and that claim lies against them and not against DeepBite.

Listing is free. Buyers pay a fee shown before they pay, and sellers pay commission on a completed sale, as shown when listing and on the order. Courier contributions pass to the seller, who arranges and pays for carriage at the drop-off. Fees don't buy insurance or any guarantee. Each of you is responsible for your own taxes. We can change fees for future orders.

Founding seats, waivers, audits and any other offer are discretionary, may have limits shown on the offer, and may be changed, paused or withdrawn at any time, including where we suspect misuse. A shelf audit is a conversation to help you decide what to list. It isn't a valuation, a promise of a sale, or professional advice, and you keep custody of and responsibility for the stock.

DeepBite doesn't carry goods or book couriers. Carriage is between the seller, the carrier and the buyer. Drop-off and pick-up points are listed for convenience, and we don't control them, confirm their availability, or answer for their handling, delays, loss or damage. Temperature-sensitive or fragile goods are your risk to manage. Choosing delivery or collection shows your details to the other party and any carrier.

Clinics post shifts, and locums apply directly on WhatsApp. We take no fee and aren't a party to any engagement, employment or contract for services, and we aren't an agency. We don't check shifts, pay, working conditions, or whether a post is still open. Each side is responsible for checking the other's registration, Annual Practising Certificate, indemnity cover, tax and legal right to work, and for agreeing their own terms. Applying opens WhatsApp and shows the clinic's number to you and yours to them.

Daily Bite is a free email of one clinical tip a day, sent only to addresses that asked for it and confirmed. Each tip is written for dental practitioners and names the guideline it comes from. It is general information: it isn't advice about any patient, it isn't for patients, and it isn't a substitute for the guideline itself or for your own clinical judgement. Check the source before you rely on a tip.

A member may pay to sponsor one day's email with their own open shift or active listing. The card is made from that post as it stands, is marked as a sponsor's card, and goes only to readers who asked for offers; a card for a registered device goes only to those of them who declared themselves professionals. The post and the card are the sponsor's own and the sponsor's responsibility. One sponsor is taken per day. The price is shown before you pay and is paid in advance. If the post is closed, filled or sold before that morning, or the email for that day doesn't go out, the day is refunded; otherwise it isn't. We don't promise any number of readers, opens, clicks, applications or sales. DeepBite takes no part in what follows from a card: any deal or engagement is between the sponsor and the reader, as everywhere else on DeepBite.

You're responsible for what you post. Reviews and messages are members' own words and don't reflect our view, and we don't check them. We screen some text for payment links and may warn about contact details, but this will miss things. Deals made outside DeepBite don't go through its process at all and are entirely at your own risk. You give us a licence to host and display your content to run the service. We may remove anything at our discretion, though we have no duty to monitor.

• List counterfeit, stolen, recalled, unregistered or unlawful goods, or expired stock other than as training-only where allowed.
• Advertise devices to the general public, or make misleading claims.
• Misrepresent who you are, use someone else's registration, or try to identify or harass another member.
• Use payment links or move a deal off the platform to avoid fees, scrape the site, harvest contact numbers, or interfere with its security.

We may refuse, limit, suspend or close any account, listing, post or order, withdraw verification, or hold or stop a transaction, at our discretion and where the law allows without notice. You may stop using DeepBite at any time, though open orders and sections 20 to 23 carry on.

For transparency, these are design features of the service as it stands today. We may change them. They reduce some risks, may contain faults, and aren't commitments or warranties.

• Registered device names, brands, photos and lot details are removed on our server for visitors who haven't declared they're professionals.
• Past-date stock is set to come off sale, and it is refused at listing, relisting and payment unless listed as training-only.
• Money steps are written so that one order is released or refunded only once, and a seller can't confirm their own delivery.
• Locum WhatsApp numbers are kept out of page content and released on click, with rate limits.
• Payment links are screened in listings, chat and requests.

Our security and data practices are described in the Privacy Notice.

We can change the service or these terms. The version date shows what's current, and continuing to use DeepBite after a change means you accept it. We may ask you to accept again.

To the fullest extent permitted by law, DeepBite is provided "as is" and "as available", with no warranty, condition, representation or promise of any kind, express or implied, about the service, any member, listing, product, price, saving, shift, payment, delivery, verification, anonymity, security, availability, accuracy or result. Nothing on the site, including any description of how something works or is designed, is a guarantee.

To the fullest extent permitted by law, DeepBite and its directors, officers, employees, contractors and affiliates aren't liable for any loss or damage arising from or connected with the service or any deal, whether in contract, tort, negligence, statute or otherwise. This includes defective, expired, counterfeit, unregistered or unsafe goods; clinical or patient harm; acts or omissions of members, carriers, Stripe or banks; lost money, profit, data, goodwill or opportunity; regulatory action against you; loss of anonymity; a data or security incident; and any indirect or consequential loss.

If, despite this, we're held liable, our total liability to you for all claims is limited to the greater of the fees you paid DeepBite in the 12 months before the claim, or RM 100.

To the fullest extent permitted by law, you irrevocably and forever release and discharge DeepBite and its directors, officers, employees, contractors and affiliates from all claims, demands, losses and liabilities, known or unknown, past or future, arising from or connected with your use of the service, any listing, sale, shipment, payment, refund, dispute, engagement or other dealing with another member or third party. This release survives the end of your account and of these terms, with no time limit.

To the fullest extent permitted by law, you will indemnify and hold harmless DeepBite and its directors, officers, employees, contractors and affiliates against all claims, losses, liabilities, fines, costs and legal fees (on a full indemnity basis) arising from your use of the service; your listings, goods, shifts, content or conduct; your breach of these terms or of any law; or any dispute between you and another member, a patient, a carrier or an authority. DeepBite gives no indemnity to you or anyone else. This survives the end of your account and of these terms, with no time limit.

Nothing in these terms excludes or limits any liability or right that can't lawfully be excluded or limited, such as liability for our own fraud, or statutory rights that apply to you and can't be waived. If a part of these terms can't be enforced, the rest still applies, and that part applies as far as the law allows.

These terms are governed by Malaysian law, and the courts of Malaysia have exclusive jurisdiction, unless a mandatory rule says otherwise. Our directors, officers, employees, contractors and affiliates can rely on the sections that protect them. Contact: deepbite123@gmail.com.